World Energy Solutions, Inc. (NASDAQ: XWES) is an energy management services firm headquartered in Worcester, MA that brings together the passion, processes and technologies to take the complexity out of energy management and turn it into bottom-line impact for the businesses, institutions and governments we serve. To date, the Company has transacted more than $30 billion in energy, demand response and environmental commodities on behalf of its customers, creating more than $1 billion in value for them. World Energy is also a leader in the global carbon market, where its World Energy Exchange® supports the ground-breaking Regional Greenhouse Gas Initiative’s (RGGI) cap and trade program for CO2 emissions.

Account Managers are an integral part of the Wholesale Sales Team. They are liaisons between customers and World Energy’s Wholesale Operations Team, freeing Sales for more selling opportunities while facilitating the flow of information required for reducing the sales cycle and ensuring customer satisfaction. Their primary function is to support sales in managing daily sales and customer service tasks, driving opportunities through the sales pipeline to revenue recognition while acting as a point person between sales, customers and WES Operations. They are responsible to assist sales with pipeline prioritization and management, cold calling, appointment setting, customer communications, documenting sales activity in Salesforce, resolving open customer issues, assisting with the negotiation of Customer and Participant Agreements, RFP responses, pre-auction calls, auction day reference materials, and sales collateral design and organization.

Overall, the Account Manager will identify and provide the sales support necessary to drive aspects of the sales cycle forward to completion. This encompasses opportunity development, pre-sales support through auction day support and ongoing customer contact, revenue growth and customer satisfaction.

Expectations and Responsibilities include:

• New business development, cold calling, appointment setting, opportunity qualification, pipeline management, Salesforce (account, contact and opportunity level, as well as platform interface) management, Webinar/Campaign/tradeshow development/follow-up for sales.
• Schedule and participate in conference calls. Perform follow up for customer meetings and conference calls as required to assist sales in qualifying and closing business. Attend some on-site customer visits, as necessary.
• Work closely with World Energy Operations in order to facilitate smooth events. Understand World Energy’s Operations (auction) processes and requirements in order to both grow business and manage customer expectations effectively.
• Knowledge of World Energy products and services, utilities’ standard procurement and regulatory processes, knowledge of common utility electricity and natural gas products procured, an understanding of customer business and requirements including the ability to map and articulate solutions to specific needs. Ability to articulate World Energy’s key wholesale differentiated strengths to clients and prospects.
• Work with wholesale clients to continually identify additional World Energy opportunities.
• Develop/maintain customer relationships. Ensure customer satisfaction with World Energy.
• Summarize all activities and status of accounts for manager on a weekly basis.
• Support the Sales organization on critical account follow-up activities, account communications and development/organization of sales collateral. Assist in closing business to achieve company, team and individual revenue goals.
• Maintain up to date Salesforce documentation of ongoing activities and client personnel. This includes setting up and managing Accounts, Contacts, Opportunity and promoting deals to the World Energy Platform.
• Assist in administration of Wholesale Customer and Participant Agreements and Amendments.
• Monitor/track performance to plan. Maintain/update account lists and other reports.
• Advise management of process improvements, account issues, competitive challenges, etc. Make recommendations and implement change as needed.

Desired Skills & Experience:

• 3-5 years of business experience in energy, utility, high technology and/or financial markets.
• 3-5 years in direct/indirect sales, sales operations, business development, account management, and/or customer service.
• Proficient in CRMs (e.g. Salesforce), Microsoft Office (Excel, Word, Powerpoint) & Outlook, Internet Explorer (client/industry research) and other IT/database tools required to perform the job at the highest standard.
• Excellent customer and cross-functional communication skills, including writing, responding to RFP’s, dealing with all aspects of customer and sales force communications.
• Excellent collaboration and organization skills.
• A “doer” personality with a sense of urgency.
• The ability to be strategic (e.g. in the development of key opportunities) and tactical (e.g. in providing excellent sales support) in parallel.
• Excellent at building relationships with Customers.

This position in based in our Metro-Detroit office.

To Apply: Please paste the following URL in your browser and follow prompts: https://home.eease.adp.com/recruit/?id=3669931

World Energy is an Equal Opportunity Employer.